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CapTel Captioning Service
Captioning Service hours
CapTel™ captioning service is available 24 hours a day, 7 days a week, 365 days a year. CapTel Customer Service is available from 8am to 5pm Central time.
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Voice-in phone numbers
To receive captions on your incoming calls, just ask your callers to dial the toll-free captioning service first, then enter your phone number. The call is automatically forwarded to you. In most cases, the CapTel voice number is: 1-877-243-2823.
(Federal Relay users, Spanish-to-Spanish callers, and California residents require a different CapTel voice number. Download Call Me Cards that list your appropriate captioning service number.)
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FCC Requirements for Long Distance Billing
As you may have noticed, a new requirement for long distance billing on captioned calls has recently taken effect. Long distance calls placed from your CapTel phone will now be billed to your local phone number. The Federal Communications Commission (FCC) requires this change for all billable long distance Telecommunications Relay Services (TRS) calls, including CapTel calls.
This new requirement applies to long distance calls only. It does not affect local calls. As always, there is no charge for using the CapTel captioning service.
If you would like the charges to be billed through your current long distance company, please contact CapTel Customer Service to indicate a long distance carrier of choice. That way, any long distance CapTel calls will appear on your phone bill under the long distance plan you already use. You can mail in the form, below, or contact us directly. If you do not specify a carrier of choice, any long distance charges will be billed through whichever carrier your state uses for Relay.
If you have any questions about the carrier of choice procedure, feel free to contact CapTel Customer Service. If you have questions directly related to your telephone billing, please contact your local telephone service provider.
For people who call you...
The new FCC requirement also affects long distance calls placed to your CapTel phone by outside callers using the Captioning Service "Call Me" number. People who call you via long distance will now get the long distance charges on their phone bill.
If the people who call you often via CapTel's "Call Me" number have a preferred long distance carrier they use when placing ordinary telephone calls, please have them contact CapTel Customer Service. We can help make sure that any long distance calls they make to you are billed to them appropriately under their existing long distance plan.
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Select a Long Distance carrier of choice
If you would like your long distance CapTel charges to be billed through your own existing long distance company, or calling plan, please use our online carrier-of-choice form. Or, contact CapTel customer service toll free at 888-269-7477 (voice) or via email at CapTel@CapTelMail.com.
CapTel in Action!
Learn more about CapTel with this introductory video you can view online.
Where do you live?
Find CapTel near you:
| "I am so lucky to have the CapTel, if I did not have this phone I would be in deep water." |
| -P. Moe, Oregon |
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