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Getting Captions

Getting Captions on Incoming Calls

With 1-Line CapTel:
To receive captions on your incoming calls, just ask your callers to dial the toll-free captioning service first, then enter your phone number. The call is automatically forwarded to you with captions.

Toll-Free Captioning Service 1-877-243-2823

Special Captioning Service Numbers:
Federal CapTel Users 1-888-801-7210
Spanish-to-Spanish Captioning 1-866-217-3362
California residents (non-Federal) 1-866-399-9050
California Spanish-to-Spanish 1-866-399-9090
Texas (non-Federal) 1-800-933-5129
Texas Spanish-to-Spanish 1-800-933-5417

Call-Me Cards that list the toll free voice number are available for you to download. Give these to people who call you frequently, so that you get captions during their incoming calls.

With 2-Line CapTel:
To receive Captions on your incoming calls, simply press the Caption button at any time to turn captions on. There will be an initial delay while the CapTel phone connects to the captioning service, then you will receive captions throughout the call.

More about 2-Line CapTel

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Getting Captions on Outgoing Calls

Your CapTel phone has already been programmed to automatically link you to the CapTel captioning service on outgoing calls. Simply make sure the caption button is lit (press the caption button if the light is off), then dial the number of the person you want to call. You will receive captions automatically throughout the call.

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Getting Captions on Answering Machine Messages

Did you know that you can read captions of voice messages left on an external answering machine with your CapTel phone? It's simple! Make sure the answering machine is close to the CapTel before you begin, and then...

  1. With the CapTel handset hung up, press the "MENU" button until "Caption External Answering Machine Messages" appears in the display.
  2. Press the button next to "OK."
  3. Pick up the CapTel handset, and place the handset mouthpiece next to the answering machine speaker. In many cases, you may have to put the handset on top of the answering machine, if that is where the answering machine's speaker is located. Make sure the mouthpiece is close enough to "hear" the messages as they are played aloud.
  4. CapTel will automatically dial the captioning service. Watch the CapTel display to see when a connection is established.
  5. Start playing the voice messages aloud on your answering machine. Watch the CapTel display to see captions of the voice messages.

If you do not see captions, or if you see "(Unclear)" during message captions, you may need to re-position the handset mouthpiece for maximum clarity.

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Getting Captions on Voice Mail Messages

CapTel also helps you check messages left on your voice mail system. Simply call into your voice mail system as a remote caller, and follow the voice mail prompts to retrieve your messages. You can press the number buttons at any time. You do not have to wait for the captions to finish before pressing your selection.

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CapTel in Action!

Learn more about CapTel with this introductory video you can view online.

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"Without it, I wouldn't be able to use the phone at all."
-H. Lowe, Oklahoma

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(800) 233-9130


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(888)269-7477


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(866)670-9134


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