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How It Works
CapTel phone users place a call in the same way as dialing a traditional phone. As they dial, the CapTel phone automatically connects to a captioning service. When the other party answers, the CapTel phone user hears everything that they say, just like a traditional call.
Behind the scenes, a specially trained operator at the CapTel captioning service transcribes everything the other party says into written text, using the very latest in voice-recognition technology. The written text appears on a bright, easy-to-read display window built into the CapTel phone. The captions appear almost simultaneously with the spoken word, allowing the CapTel phone users to understand everything that is said - either by hearing it or by reading it.
What Equipment & Services are Needed?
CapTel Telephone
A specialized telephone designed specifically to interact with the CapTel Captioning Service in order to display captions. The telephone does not, all by itself, translate spoken words into written captions. It can also be used as a traditional amplified telephone, without the captions feature.
CapTel Captioning Service
The CapTel Captioning Service transcribes the caller's spoken words into written captions, which appear on the CapTel phone display. The cost of the captioning service is covered by Telecommunications Relay Service (TRS) funds as part of Title IV of the Americans with Disabilities Act (ADA).
Telephone Line Requirements
Standard Analog Telephone Line (required)
CapTel requires connection to a standard analog telephone line (or analog port), such as is commonly found in households. You cannot connect CapTel to a digital telephone line (as is sometimes found in offices) or to any other non-analog telephone line. Users in an office environment should check with their telephone administrator to make sure an analog port is available.
DSL (optional)
DSL (Digital Subscriber Line) users can connect a CapTel phone if the appropriate inline analog filter is installed between the phone jack and the CapTel. Inline filters are commonly available from the DSL provider.
CapTel in Action!
Learn more about CapTel with this introductory video you can view online.
Where do you live?
Find CapTel near you:
| "CapTel has been the most beneficial thing regarding my hearing in a long time." |
| -R. McCain, Ohio |
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