During the summer months, the warmer weather brings chances for stormy weather, lightning and power outages. If you've experienced problems with your CapTel after a power surge or nearby lightning strike, follow this simple tip to reset your CapTel phone: Disconnect the AC power adapter and the phone line for one minute, then reconnect. Be sure to check your menu settings after resetting your CapTel phone. If you are still experiencing problems after resetting your CapTel phone, please call CapTel customer service at 1-888-269-7477 or email at CapTel@CapTelMail.com.
If you live in an area that experiences frequent power surges or electrical storms, it's a good idea to plug the CapTel's AC adapter into a surge protector that you can get inexpensively at most hardware or computer stores. This will help prevent future CapTel power disruptions.
The CapTel web site has a new look! The site has been redesigned, making it even easier to find information you need about CapTel, such as:
FAQ's
You can also download materials such as past issues of the CapTel newsletter, the most current CapTel user manual, and Call Me Cards to print and share with friends. The site's online Help Center is a great resource when CapTel customer service isn't available, such as after hours and weekends. The Help Center provides helpful tips and instructions for using your CapTel phone. It has answers for using Calling Cards, telephone line requirements, traveling and moving with your CapTel, and helpful conversation tips.
You can even register your Long Distance Provider on the web site - just fill out the form online and click Submit! Also sign up to receive the CapTel Newsletter electronically.
Please visit http://www.captionedtelephone.com
While many people enjoy CapTel using just one telephone line, there are advantages to switching to 2-Line CapTel (using two telephone lines with your CapTel phone instead of just one). With 2-Line CapTel, anyone who calls you just dials your number directly, and you will get captions of the call. They will not have to dial the 800 captioning service first to reach you as with a 1-Line setup. You can also enjoy calling features like Call Waiting or automatic dial-back when CapTel is in 2-Line mode. You can also turn captions on or off at any point during a call. When using CapTel in 2-Line Mode, it is important that your CapTel is set up correctly in order for it to work properly.
If you Choose to Use 2-Line CapTel
For optimal hearing and "hands-free" convenience, you can use CapTel with headsets, neck loops, and other assistive devices -
The CapTel phone is compatible with hearing aids. If you wear a hearing aid, you may wish to experiment with how/where you hold the CapTel handset near your ear to find the best hearing position. Adjust the Tone Slide to match your hearing needs.
You can also use an assistive listening device with the 2.5 mm and 3.5 mm audio jacks included on your CapTel phone. These jacks are compatible with many types of assistive listening devices, such as neckloops, cochlear implant patch cords and headsets.
The 2.5 mm and 3.5 mm audio jacks are located on the front edge of the CapTel phone under a gray rubber cover. If you would like to use an assistive listening device, but your CapTel phone does not have audio jacks, please contact the provider of your CapTel phone.
CapTel Service is provided at no charge to the CapTel user and the people who call you. There are no monthly fees or hidden service charges. Long Distance charges are incurred if you make Long Distance calls with CapTel, so it's important to register your Long Distance Carrier of Choice with CapTel Customer Service so your long distance captioned calls will be billed correctly. If you do not register with CapTel customer service, long distance calls will be billed to your state relay default carrier. Remind your callers to register with us as well. Remember, you can register online at http://www.captionedtelephone.com.
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Sign up with CapTel Customer Service.
