This notice indicates updated software is available. If you don't see this message on your CapTel display screen, then your CapTel software does not require any changes.
From time-to-time, enhancements may be made to the CapTel phone to take advantage of new telephone capabilities or to fine-tune existing features. For your convenience, the CapTel phone is designed to be updated over the telephone line, without having to send your phone in for service. These enhancements are sent right over the telephone line directly to your CapTel phone.
If your phone ever receives a software update, the display screen will showa special message that reads: NOTICE: Update Available. This message appears when the phone is hung-up and not in use.
To begin the update process, simply:
There is nothing else you need to do, aside from not using the CapTel phone (or any other phones or devices that share a phone line with the CapTel) for about five minutes while the update is sent over the telephone line. The display screen will let you know the progress of this update, and will say "Update Completed" when it is finished. You may then continue using your CapTel phone as you normally would, enjoying the latest enhancements.
If you do not see an update message on your display screen, it means your CapTel software is current and no changes are required.
If you need to dial a number for an "outside" line, you must program it in the CapTel menu.
Remember to remove the dialing prefix if you bring your CapTel phone from the office to home or to a different location.
The procedure for setting up CapTel in an office is very similar to the way you set it up in a residential setting. However, many office telephone systems require a "dialing prefix"—generally an "8" or "9"—to reach an "outside" line. This number must be programmed into the CapTel in order to connect properly.
To program the required number into CapTel's menu memory:
NOTE: The programmed prefix only affects captioned calls. You'll have to manually dial the "9" first if you are making a call without captions. With 2-Line CapTel, you'll need to manually dial the "9" before all outgoing calls.
CapTel requires an analog telephone line to operate. If your office has a digital phone system, make sure an analog port is available or an appropriate analog filter is in place before installing CapTel.
Captions during your phone calls are similar to live captions on your TV during the news or a sporting event.
The captions you see on your CapTel phone are generated live, in real time, throughout your conversation using computerized voice recognition technology. The voice recognition technology allows for highly accurate captions at a much faster rate than would be possible with typed transcriptions. It is similar to the captions that you see on TV during live sporting events or throughout news programs. The timing is slightly different than the captions you see in pre-captioned movies or television programs, in which the captions have been pre-recorded to match the scripted audio ahead of time.
The live process takes a couple of seconds, as the captionist re-voices what your caller says into the computer, and the computer sends the text captions to your CapTel display screen. Occasionally, brief delays in the captions may occur if the captionist has to type in a proper name that is not readily transcribed by the computer.
If you understand what the other person is saying over the phone, you do not need to wait for the captions to finish before responding.
To contact CapTel
Customer Service:
By Phone:
1-888-269-7477 (CapTel/Voice)
1-800-482-2424 (TTY)
Spanish Customer Service:
1-866-670-9134 (CapTel/Voice)
Email: CapTel@CapTelMail.com
By mail:
CapTel Customer Service
450 Science Drive
Madison, WI 53711
Our highly trained CapTel Customer Service team is here to help with any questions, concerns, or comments you may have about your CapTel phone. Located in Madison, Wisconsin, the CapTel Customer Service department is available by phone between 8:00am and 5:00pm (CST) Monday-Friday. In addition to answering questions, CapTel customer service can also assist you with software updates, registering your preferred Long Distance provider, helping with test calls, and signing up for the CapTel newsletter.
The friendly and knowledgeable staff is always waiting to hear your comments and concerns regarding your CapTel experience.
Meet the Customer Service Team
"I haven't used my regular phone for years. My wife took the calls. The general public does not realize without telephone communication you are cut off from the world."
— M. Klausner, New Jersey
"I am a journalist and I've always worn a hearing aid and used a volume control telephone. As I grew older, my hearing got very bad. A friend in Orlando told me about the CapTel. I want you to know that the CapTel is helping me get back into freelance writing."
— S. Wesley, Florida
"The CapTelphone has made such a difference in my quality of life. I have been deaf for 15 years, and was so happy to receive this phone."
— S. Smith, Oklahoma
Share your comments! We'd love to hear how CapTel has affected your use of the telephone. Let us know!
If it's after hours and you've got questions about your CapTel phone, look to the CapTel web site. Some of the valuable CapTel resources posted here include:
You can also register your preferred Long Distance provider, email our customer service team, or find local CapTel contacts in your state. Visit: www.captionedtelephone.com
CapTel Customer Service is your source for answers to any questions about your CapTel phone. We’d also love to hear your comments, concerns, and CapTel experiences. But you have to contact us and let us know! If you or anyone you know wants to know anything about CapTel, we are only a phone call, e-mail or letter away, and we look forward to finding out how we can best serve you. Please contact us!
Send us your email address to get the latest CapTel news electronically!
Sign up with CapTel Customer Service.
