You can use a pre-paid calling card
when making CapTel calls—it's easy!
You can enjoy connecting with family, friends, and business associates using your CapTel phone with a calling card. You can purchase calling cards at a variety of retail and convenience stores with various minute allowances. To make a CapTel call using a calling card:
Exception:
Calling an 800 calling card number, then dialing the Toll-Free CapTel Service number (as with Voice in or CapTel-to-CapTel calls). You may receive a message saying your call cannot be completed as dialed because the system recognizes that billing charges do not apply for an 800 to 800 number. Try dialing the Captioning Service FIRST, the calling card SECOND, and then the number you are calling. People who call you can also follow this method to use a calling card when placing their call to you.
NOTE: Long distance charges do not apply to Federal CapTel users.
Learn more.
As you may have noticed, a new requirement for long distance billing on captioned calls has recently taken effect. Long distance calls placed from your CapTel phone will now be billed to your local phone number. The Federal Communications Commission (FCC) requires this change for all billable long distance Telecommunications Relay Services (TRS) calls, including CapTel calls.
This new requirement applies to long distance calls only. It does not affect local calls. As always, there is no charge for using the CapTel captioning service.
If you would like the charges to be billed through your current long distance company, please contact CapTel Customer Service to indicate a long distance carrier of choice. That way, any long distance CapTel calls will appear on your phone bill under the long distance plan you already use. You can mail in the form, below, or contact us directly. If you do not specify a carrier of choice, any long distance charges will be billed through whichever carrier your state uses for Relay.
If you have any questions about the carrier of choice procedure, feel free to contact CapTel Customer Service. If you have questions directly related to your telephone billing, please contact your local telephone service provider.
For people who call you...The new FCC requirement also affects long distance calls placed to your CapTel phone by outside callers using the Captioning Service "Call Me" number. People who call you via long distance will now get the long distance charges on their phone bill.
If the people who call you often via CapTel's "Call Me" number have a preferred long distance carrier they use when placing ordinary telephone calls, please have them contact CapTel Customer Service. We can help make sure that any long distance calls they make to you are billed to them appropriately under their existing long distance plan.
If you would like your long distance CapTel charges to be billed through your own existing long distance company, or calling plan, please use our online carrier-of-choice form. Or, contact CapTel customer service toll free at 888-269-7477 (voice) or via email at CapTel@CapTelMail.com.
You've been planning your vacation or business trip for months, and you have everything packed and ready to go. Should you bring your CapTel phone?
Many states that offer CapTel service allow users to roam freely for trips and vacations, letting you make and receive CapTel calls from anywhere in the country, but some states do not. Because every state has its own relay rules for how the CapTel can be used, please contact CapTel Customer Service before your trip. We will be glad to let you know how the rules apply for your state.
Because CapTel service varies from state to state, people who are moving should check to see how their CapTel use might be affected. In general:
If you have any questions about moving with your CapTel, please let us know. We will be happy to assist you.
Share your comments! We'd love to hear how CapTel has affected your use of the telephone. Let us know!
“I cannot begin to tell you how much difference this device has made in my life. In the past, I have had to rely on my husband to make all telephone calls for me. But now with the CapTel, I no longer have to do that. For the first time in over 25 years, I can honestly say that I can live independently.”
— S. Dunn, South Carolina
“I think the most devastating thing about losing my hearing was when I lost the ability to use the phone. I cannot tell you how much captioned service has meant to me in my ability to communicate in a more normal way every day. I really don't know what I would do without it.”
— D. Hopkins, Indiana
“Without CapTel, I would not be able to do my job!”
— M. Andrews, Louisiana
CapTel Customer Service is your source for answers to any questions about your CapTel phone. We’d also love to hear your comments, concerns, and CapTel experiences. But you have to contact us and let us know! If you or anyone you know wants to know anything about CapTel, we are only a phone call, e-mail or letter away, and we look forward to finding out how we can best serve you. Please contact us!
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